East End Web ("we," "us," or "our") respects your privacy and is committed to protecting the
personal information you share with us. This Privacy Policy explains how we collect, use, and
safeguard your information when you visit our website, use our services, or communicate with us
via phone, email, or text message.
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Information We Collect
We may collect the following types of
information:
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Contact Information — Name,
email address, phone number, and business name provided through our contact forms, phone
calls, or text messages.
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Project Information — Details
related to web development projects, including website content, branding materials, and
business requirements you share with us.
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Usage Data — Information about
how you interact with our website, including pages visited, browser type, and referring
URLs.
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Communication Records —
Records of our email, phone, and SMS/text message communications for the purpose of
providing services and support.
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How We Use Your Information
We use the information we collect to:
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Provide, maintain, and improve our web development and digital marketing services
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Communicate with you about your projects, including status updates, deliverables, and
scheduling
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Respond to your inquiries and support requests
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Send appointment confirmations and project-related notifications via SMS/text message
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Process payments and maintain accurate business records
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SMS / Text Messaging
When you provide your phone number and consent to
receive text messages from East End Web, the following applies:
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We may send you text messages related to project updates, appointment confirmations, service
inquiries, and general business communications.
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Message frequency varies based on your project activity and communication needs. Message and
data rates may apply depending on your mobile carrier and plan.
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You may opt out at any time by replying STOP to any message. Reply HELP for assistance.
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Consent to receive text messages is not a condition of purchasing our services.
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We do not sell, rent, or share your phone number or any personal information with third
parties for marketing purposes.
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Information Sharing
We do not sell, trade, or rent your personal
information to third parties. We may share your information only in these circumstances:
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Service Providers our Terms of Service for full
details. — With
trusted third-party tools and platforms we use to deliver our services (e.g., hosting
providers, project management tools), who are bound by their own privacy
obligations.
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Legal Requirements — When
required by law, regulation, or legal process.
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Business Protection — To
protect the rights, safety, or property of East End Web, our clients, or the
public.
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Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your
personal information from unauthorized access, use, or disclosure. However, no method of
transmission over the internet or electronic storage is 100% secure.
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Cookies & Tracking
Our website may use cookies and similar technologies to improve your browsing experience and
analyze site traffic. You can control cookie settings through your browser preferences.
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Your Rights
You have the right to:
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Request access to the personal information we hold about you
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Request correction of inaccurate information
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Request deletion of your personal information
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Opt out of text message communications at any time
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an
updated "Last Updated" date.
Contact Us
If you have any questions about this Privacy
Policy or our data practices, please contact us: